Conversational AI / Voice AI Engineer (Parloa)

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Описание

Conversational AI / Voice AI Engineer (Parloa 📍 Location: Remote (within Poland) 💼 Employment Type: B2B 💰 Rate: 160-180 PLN/h 🌍 Language: English (fluent) We are looking for a Conversational AI / Voice AI Engineer to join an international project focused on building and scaling enterprise-grade voice and conversational AI solutions. This role is ideal for engineers with hands-on experience in voicebots, contact center automation, and modern GenAI technologies. Parloa experience is a strong priority for this position. Key Responsibilities Design, build, and optimize Voice AI and Conversational AI solutions. Develop conversational flows using Parloa / Parloa AMP . Integrate AI agents with enterprise systems through APIs and backend services. Support voice use cases such as authentication, call routing, self-service, and agent handover. Configure and optimize NLU/NLP, dialogue management, and agent behavior. Leverage LLMs, GenAI, RAG, and agentic AI workflows within conversational solutions. Monitor, test, and troubleshoot AI agents in production environments. Collaborate with technical and business stakeholders throughout implementation and rollout. Required Qualifications Strong hands-on experience with Conversational AI, Voice AI, chatbots, or voicebots . Commercial experience with Parloa / Parloa AMP is highly preferred. Alternatively, solid experience with platforms such as Cognigy, Dialogflow, IBM Watson Assistant, or Rasa . Good understanding of NLU, NLP, dialogue managem

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