Product Support & Resolution Principal Ops Coordinator, Empower Dealer Success T

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Product Support & Resolution Principal Ops Coordinator, Empower Dealer Success Team - Work from Home Job Description: Due to the amazing growth and future projections of Capital One's Navigator Platform, and the need to invest in world class service for our valuable dealer partners, we are looking to expand the footprint of Empower Dealer Success (EDS) operations. The associates in this role will engage in dealer resolutions, Dealer Navigator support, call/chat, product support, and billing. Responsibilities: Execute E2E (End-to-End) billing support Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types Establish and foster relationships with EDS vendors - web hosts and inventory aggregators Apply effective time management skills to manage daily workload Investigate issues and apply sound judgment to detect and mitigate product defects, dealer dissatisfaction, and areas of improvement Respond promptly and professionally to internal and external customers and discern when to appropriately escalate Exercise exceptional communication skills to optimize each contact with sales, external vendors, and dealer partners Responsible for continuous improvement of job knowledge by exercising active listening and engagement Establish and ensure compliance with departmental standards and processes to increase prod

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