Product Designer Usability & Customer Research

Аналитика рынка

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Описание

The Company Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. The Opportunity Glassbox is a powerful, complex digital experience analytics platform used across a variety of industries. Customers consistently tell us they struggle to learn it and get its full value. Your job is to change that: customers should find useful insights sooner, use more of the platform, and need less support and training to get there. That shortens time to value, increases adoption, and lowers our cost to serve The role has two focus areas: customer research, and hands-on design for several small engineering pods that ship monthly. Research finds where customers get stuck and tests better ways to guide them. Design improves existing features, shapes new features and products, and puts research findings into practice. We’re looking for a pragmatist: someone who meets the organization where it is, adapts their approach to our culture, and rais

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