Jr IT Support Specialist

Аналитика рынка

Стек

Бесплатно. Вход по почте.

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Описание

Summary: This entry-level role is responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and helping maintain a reliable IT environment. The ideal candidate is customer-focused, eager to learn, and interested in growing their career in IT. Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned.  Provide first-level technical support for end users via phone, email, and in person Diagnose and resolve IT systems and hardware issues directly ensuring that all issues are resolved in the most effective manner Set up, configure, and deploy desktops, laptops, printers, and mobile devicesManage IT requests through theticketingplatform(ServiceNow) Manage user accounts, permissions, and access (e.g., Active Directory, Microsoft 365) Manage andmaintainCompany IT assets; including but not limited to servers, racks, switches, routers, desktop/laptops, printers/photocopiers, video conferencing/projectorsand wireless network Assistwith maintenance ofCompany hardware and software inventory/register Reviews software application licensing and ensures that all licensing agreements are followed Install, update, andmaintainsoftware applications Escalate complex technical issues to senior IT staff when needed Support basic network troubleshooting (connectivity, VPN access, Wi-Fi issues) Maintain security best practices (password policies, patching, end

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