Product Owner/-ka - Contact Center Systems

Аналитика рынка

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Описание

Job description Define, maintain, and prioritize the product (CC systems) backlog based on business value and customer needs Create product roadmap Act as the voice of the customer by identifying opportunities that improve customer journeys Translate stakeholder requirements into clear user stories and acceptance criteria Collaborate with the development team in sprint planning, backlog grooming, and product reviews Ensure delivery of features that meet business objectives and quality standards Work with stakeholders (including DT) to align product goals and manage expectations throughout the product lifecycle Ensure product features are aligned with technical and system architecture requirements Define business outcomes and track product KPIs (e.g., adoption, satisfaction, ROI) to measure success and drive continuous improvement Drive rollout activities Product portfolio: Genesys Nice Skill Manager CPX Tweety WDE One Contact Center (Sprinklr) Conventionals Channels Self Care Call Analyzer Pipeline Requirements Experience as a Product Owner, Product Manager, Business Analyst or similar role delivering products Proven experience in defining product vision, roadmap, and backlog management in Agile/Scrum environments Strong understanding of sales & care processes and Contact Center customer journeys Ability to translate business needs into clear product requirements and user stories Excellent stakeholder management and communication skills, with the ability to align business and

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