SAP Analyst Service Desk (AMS)

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Описание

Company Overview: cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. For more information about our company, please visit our website at cbs APAC Position : SAP Analyst Service Desk (AMS) Location : KL Sentral, Malaysia Module : SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.) Added Input : Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response. Key Responsibilities As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities. You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team. You will oversee the management of incidents and the service request process. You are expected to proactively contribute to the continuous improvement of our support processes. Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently. You will also support the preparation of monthly utilization reports for Service Managers. Required Skills and Experience: Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience). 1–5 years of experience in IT support or a service desk envi

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