Application Support

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Описание

Responsibilities - Provide second tier support on system & application - Monitor and maintain system to be stability and ready to use - Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users - Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA - Work collaboratively with user and development team - Provide improvement for monitoring system and application proactively Qualifications - Bachelor’s degree in Engineering, Technology or Science majoring in Computer Science, Computer Engineering, information technology, or related field. - 5-10 years experience in Application support / IT Operations - Familiar with SQL / database: MSsql, postgreSQL, oracle - Experience in Cloud platform: Azure, AWS, Oracle Alloy - Experience in Logs analysis - Experience with monitoring tools: Dynatrace, Grafana, Azure monitor

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