Intapp Technical Team Lead

Аналитика рынка

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Описание

Harbor is seeking an Intapp Technical Team Lead to join our Legal Technology and Operations team, within Applications Management Services. The Intapp Technical Team Lead ensures successful client engagement and consistent client satisfaction by leading team members in both production issue resolution and continual improvement tasks. They will directly oversee a team of skilled individuals from a variety of technical and professional backgrounds and will also be involved in delivering technical support to our clients. Delivering an exceptional customer experience is central to success in this role. This is a 100% remote position that can be from anywhere within the US, with the West coast being preferred. Job Duties and Responsibilities Offers the client technical direction by applying industry experience and best practices. Direct involvement in the technical resolution of client tasks. Work with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service. Report to upper management on client issue status and progress. Client agreement budgeting tracking, resource allocation, change request management, resource scheduling and customer support. Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders, for new and existing clients. Collaborates with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients. People management responsibilities

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