Senior Genesys Cloud PS Consultant (Genesys AI experience)

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Описание

We are looking for a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role combines business consulting, platform expertise, and hands-on technical validation. The consultant will work closely with business stakeholders, contact center operations, and technical teams to translate business requirements into practical Genesys Cloud AI solutions, assess platform capabilities and limitations, and provide evidence-based recommendations. Responsibilities Leading discovery workshops and gathering, documenting, and prioritizing business requirements with stakeholders and contact center teams. Assessing Genesys Cloud AI capabilities against business requirements and identifying platform limitations, configuration options, and integration gaps. Designing AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents. Configuring and testing Genesys Cloud features, building prototypes, proof of concepts, and validating the technical feasibility of proposed solutions. Evaluating technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications. Assessing implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements. Preparing solutio

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