NICE CXOne Developer

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Описание

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms. You’ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer interactions within a regulated, fast-paced industry. Responsibilities Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs and integration to backend systems using application program interfaces (API). Manage NICE BU and provide input into solution design, and optimization for network solutions. Provide routing design and implementation for contact center technology Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency

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