Assistant Service Delivery Manager (with French) (Sourcing Requisition)

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Описание

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role The Assistant Service Delivery Manager supports the Service Delivery Manager in overseeing Change Management activities covering Transverse Changes and MEP Changes . The role ensures operational continuity, supports governance activities, contributes to the continuous improvement of processes, and acts as the SDM's deputy when required. Your tasks Coordinate and monitor Change Management activities , ensuring compliance with governance standards and established processes Support stakeholders and operational teams in the execution of changes and the resolution of process-related issues Prepare operational reports, KPI tracking, and management dashboards Monitor SLAs, KPIs, and service performance , identifying deviations and proposing corrective actions Contribute to resource planning, prioritization, and workload management to support service objectives Support team development through coaching, knowledge sharing, and capability-building initiatives Act as the deputy to the Service Delivery Manager , ensuring service continuity when required Represent the service in go

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