Product Owner - Dynamics 365

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Advert Close date: 05/11/2026 Purpose of Role: The Product Owner is accountable for defining and owning the customer capability roadmap, ensuring that customer products and platforms (including CRM) deliver meaningful outcomes for customers and the business. The role determines what is built, why, and when, making prioritisation and trade‑off decisions across BAU, enhancements, and transformation in alignment with customer strategy, digital change, and wider enterprise programmes. Working in close partnership across varied teams, the Product Owner ensures that customer change is outcome‑led, coherent, and sequenced to maximise long‑term value from our platforms. Context of opportunity / Main accountabilities: Strategic ownership: Own the end‑to‑end customer capability roadmap, incorporating CRM and associated customer products and services. Ensure alignment with customer strategy, digital plans, and enterprise change initiatives. Define and maintain a clear product vision focused on customer and business outcomes, not just system functionality. Act as the decision‑maker for customer product direction, sequencing, and scope. Prioritisation, value and trade-offs: Hold accountability for prioritisation decisions across BAU vs transformation, tactical fixes vs foundational capability, and short‑term business asks vs the long‑term roadmap. Balance demand, capacity, risk, and value when sequencing work. Understand and manage the trade‑offs associated with technical debt, including

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