System Administrator

Аналитика рынка

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Бесплатно. Вход по почте.

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Описание

Summary Provides operational support for customer infrastructure and cloud environments as a member of Logicalis’ 24x7x365 operations team. Owns technical work across incidents, requests, problems, changes, and monitoring events from initial diagnosis through resolution. The role combines hands-on administration with customer communication, accurate documentation, service-level management, and continual improvement. Essential Duties and Responsibilities Performs structured troubleshooting, remediation, maintenance, patching, upgrades, configuration changes, and service enhancements across supported on-premises, cloud, virtualization, backup, and storage technologies. Uses available monitoring, automation, diagnostic, and knowledge tools to restore service, reduce repeat work, and improve system performance. Owns assigned incidents, requests, problems, changes, project tasks, and monitoring events through resolution, fulfillment, or effective escalation. Prioritizes work according to customer impact, urgency, service commitments, and operational risk; maintains ownership, clear communication, next steps, and customer-facing updates throughout the work lifecycle. Creates, updates, and validates technical documentation, runbooks, knowledge articles, and troubleshooting standards. Captures reusable resolutions and identifies documentation gaps so that recurring work can be resolved consistently by the appropriate support tier, and creates or suggests automations where practical.

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