Level-3 Technical Support Specialist

Аналитика рынка

Стек

Бесплатно. Вход по почте.

Откликнуться

Загрузите резюме — мы свяжем вас с работодателем напрямую через нашу базу.

Описание

About the role We are seeking a highly skilled Level-3 Technical Support Specialist with expertise in Desktop, MS AD and security to join our team. This role is pivotal in providing Level 3 support to end-user incidents and service requests, primarily for our life sciences customers. Key responsibilities Provide Level 3 support for end-user incidents and service requests, ensuring timely resolution and customer satisfaction Troubleshoot and resolve complex issues related to Defender for Endpoints, Cloud PC (Windows 365), Active Directory (AD), O365, and Microsoft Intune Handle technical escalations from Level-1 and Level-2 support teams Collaborate with other support teams to address and resolve customer issues efficiently Document and track incidents, service requests, and resolutions in the ticketing system Create and maintain knowledge base articles and documentation for common issues and solutions Assist in the development and implementation of security policies and procedures Conduct regular system and security audits to ensure compliance with industry standards Provide training and support to end-users on cybersecurity and cloud security best practices Participate in on-call rotation for after-hours support as needed About you Proficiency in Defender for Endpoints, Cloud PC (Windows 365), Active Directory (AD), O365, and Microsoft Intune Excellent written and verbal communication skills Minimum of 5 years of experience in customer support, preferably in cybersecurity an

Полное описание, компания и ссылка на вакансию — после входа. Войти

Контакты работодателя (email/phone/telegram) скрыты из публичного превью — отправьте резюме, чтобы мы связали вас напрямую.