P1-GP-Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk)

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Job Description – Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk) About Us: Atlas Systems Inc. is a Software Solutions company headquartered in East Brunswick, NJ. Incorporated in 2003, Atlas provides solutions across GRC, Technology, Procurement, Healthcare Provider and Oracle domains to customers worldwide. For more information, please visit [link] Please click on the link below to apply for this position: [link] Job Title: Senior Service Desk Engineer – Unified Operations (NOC/SOC/Service Desk) Location: Bangalore (Work from Office / Hybrid as applicable) Work Timing: EST Hours / Weekend / Flexibility for US Support and Major Incidents Experience: 5–10 Years Engagement Type: Long-term / Multi-year (Contract / Full-time) Position Summary We are seeking a technically strong, hands-on Senior Service Desk Engineer to deliver unified support across the Service Desk, NOC, SOC coordination, and enterprise AI/LLM tools. The role requires disciplined SOP execution, strong diagnostic ability, rapid security escalation, high-quality customer communication, and end-to-end ownership. The engineer must operate as a solution provider—not a scripted order taker—and continually remain current with the customer technology landscape. Critical Responsibilities Service Quality, Ownership & Customer Confidence Own incidents and requests from acknowledgement through resolution, validation, documentation, and closure;

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