IGA Operations and Support Lead - VP

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Описание

Who we are looking for State Street Identity and Access Management is looking for outstanding individuals with excellent intellectual and analytical capabilities, entrepreneurial problem-solving skills, strong communications, and influencing capabilities. This role will have a broad range of responsibilities within IAM/IGA. This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements. Title: IGA Operations and Support Leader Job Description: The IGA Operations and Support Leader is accountable for the reliable, secure and efficient operation of enterprise identity governance services. The role unifies platform run, access operations, governance operations and service excellence under one operating model while preserving control ownership, service continuity and 24x7 coverage where required. Key Responsibilities Operational Leadership & Service Management • Provide single-point accountability across Platform Run, Access Operations, Governance Operations and Service Excellence; lead tower owners through common governance, service ownership and escalation. • Establish a common service catalogue, intake and priority model, SLAs, scorecard and escalation path; oversee incident, problem, request, change, release, capacity, disaster recovery and service continuity. • Drive backlog health, root-cause elimination, cross-training and reduction of duplicate handoffs across five support towers and approximately 78

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