ONIT Technical Support Engineer

Аналитика рынка

Стек

Условия

Бесплатно, после входа в кабинет.

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Описание

The organisation seeks an experienced ONIT Technical Support Engineer to provide advanced technical support, platform configuration, and integration development for the ONIT enterprise platform. Responsibilities Triage, manage, and resolve platform issues including incidents, service requests, and change requests for the ONIT environment. Partner with Legal Operations, internal IT teams, and vendor support to drive timely and documented resolutions. Configure and maintain ONIT modules such as matter management, spend management, and vendor/outside counsel workflows. Design and implement platform configurations, workflows, and custom solutions aligned to Legal business requirements and operational objectives. Develop and maintain integrations between ONIT and enterprise systems (for example ERP, CLM, and finance tools) using APIs and middleware solutions. Lead technical design sessions and translate business requirements into scalable, maintainable platform solutions. Operate within SLA-driven support models and maintain accurate records in ticketing systems. Qualifications Minimum 5 years of hands-on experience supporting enterprise legal technology platforms, specifically ONIT or comparable systems (TeamConnect, Legal Tracker, or similar). Strong understanding of Legal Operations processes, including matter management, eBilling, and contract lifecycle management. Proven experience with ticketing systems such as ServiceNow or Jira, and working within SLA-driven support framew

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