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Senior Technical Support Specialist

seniorofficeCape Town, ZA, ZAСкор 65/1002д назад
Аналитика рынка
📊 Support / SysAdmin: зарплаты и спрос на рынке
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azureclouditilitsm
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Описание
WHAT WE DO Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimize their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love. If you’re looking for a new place to call ‘home’ that believes in the potential of the broader SME landscape in South Africa and a place where you’ll work with awesome people, then Lula’s the place for you! Culture Code: We Embrace Curiosity- We continuously seek better ways to deliver value with a solutions-over-problems mindset. We win as One - We collaborate, build strong relationships, and value diverse perspectives We’re Driven by Purpose - We are passionate and committed to delivering the best products and services for SME We Execute with Ambition - We set ambitious goals, embrace challenges, and deliver with focus and determination. OVERALL PURPOSE We are seeking a highly motivated and skilled Technical Support Specialist to join our dynamic support team. The successful candidate will be responsible for providing outstanding technical support to our customers via various communication channels, such as phone, email, and live chat. You will assist users in troubleshooting software and hardware issues, resolving technical problems, and guiding them through product usage and best practices. Your ability to communicate technical information clearly and empathetically will be crucial to ensuring customer satisfac
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