Application Support Analyst / L2 Technical Support Engineer (RSNT22102026)

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Описание

About Us Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle , we prioritise trust, value, and sustainability in every staffing solution we provide. About the Role As an Application Support Analyst, you’ll help keep business-critical applications and services running smoothly by monitoring systems, investigating technical issues, and providing timely, effective support across cloud, on-premises and hybrid environments. You’ll work as part of a distributed support team providing 24/7 coverage, collaborating with colleagues across locations to investigate incidents, resolve technical issues, and ensure effective handovers between shifts. This is a hands-on technical role suited to someone who enjoys problem-solving, can work independently, and is comfortable supporting live production environments where reliability, clear communication and timely incident resolution matter. Key Responsibilities Application Support and Incident Management Monitor applications, systems and alerts to identify potential issues and service disruptions. Investigate, troubleshoot and resolve application and system incidents, escalating complex issues when needed. Lead or support P1 and other high-priority incidents, ensuring clear ownership, timely action and appropriat

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