Описание
Key Accountabilities · Ensure the Customer’s operational and production environment remains healthy and secure at all the times. Assist with customer onboarding – customer/device onboarding, policy configuration, platform configuration and service transition to security operations team(s). Advance platform administration.
Critical platform incident handling & closure. As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response process As an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadership across Endpoint Security and Endpoint Detection & Response. Develop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.
Drive continuous improvement of Rackspace Managed EDR services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s) Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc. Co-ordinate with vendor for issue resolution. · Required to work flexible timings.
Skills & Experience · Should have 8+ years experience in Security Engineering. · Experience working in either large, enterprise environments or managed security services environments with a focus on Endpoint Detection & Response. · Experience of working with cloud native Endpo
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