Senior Manager, Service Management – ServiceNow Platform

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Описание

About This Role Senior Manager, Service Management role leads the design, architecture, and delivery of solutions associated with the ServiceNow Platform and various modules hosted on the ServiceNow Platform. The role sits within Enterprise IT Services under the Enterprise Application Services organization and exists to strengthen Biogen’s service management capabilities globally across the organization. This role translates IT, business, security, and compliance requirements into technical architecture, implementation roadmaps, integrations, and operational processes. It partners closely with other areas within Enterprise IT Services, EAS, HR, GBS, Learning Services, Risk Management, Privacy, Cybersecurity, AMS, Infrastructure, application areas in other functions, IT Quality, and business teams to ensure IT and Business Process related service management capability needs are met effectively. This role collaborates with the various business owners, management, vendor managers, ServiceNow engineers, product owners, program and project managers to schedule and conduct requirements elicitations, requirements review, design proposals, implementation plans, and provide guidance to operational support teams. Education Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field Master’s in Computer Engineering, or Business Management preferred. Required Experience: 10+ years of overall IT experience 8 years’ experience with ServiceNow implementat

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