Manager, Software Engineering - Contact Center Pro

Аналитика рынка

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Бесплатно. Вход по почте.

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Описание

Ready to be a Titan? As an Engineering Manager at ServiceTitan, you'll lead a team of 13–14 engineers working on some of the most critical and forward-moving areas of our platform — calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses. What you'll do Leadership & Team Growth: Develop engineers through coaching, feedback, and structured growth plans. Build a strong, adaptable team by recruiting and retaining top talent. Foster a culture of ownership, empathy for our customers, and alignment with ServiceTitan's values. Strategy & Execution: Define and execute quarterly plans that deliver timely, high-quality features. Drive agile ceremonies, monitor key success metrics, and provide clear day-to-day priorities. Technical Expertise: Provide hands-on technical leadership across architecture, design, and development best practices. Participate in code reviews, evaluate feasibility, identify risks, and balance trade-offs — in a language-agnostic environment that values engineering fundamentals over any single tech stack. AI-Powered Innovation: Lead a team building the next generation of intelligent tools — including AI-powered call evaluation and lead identification for managers, AI-driven customer support features, and AI Voice Agents that handle overflow and after-hours calls to book jobs 24/7. Your team's work directly powers how our customers win more bus

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