Senior Systems Engineer (L3 / Escalation Support)

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Описание

Job Overview Our client is a security-focused Managed IT Services and Managed Security Services provider supporting organizations throughout the United States. The company provides managed IT, cybersecurity, Microsoft 365, cloud services, network management, backup and disaster recovery, IT consulting, automation, and technical support. We are looking for an experienced Senior Systems Engineer (L3 / Escalation Support) to serve as a key technical escalation point for Level 1 and Level 2 technicians. This is not a basic help desk position. The successful candidate should be able to independently troubleshoot complex technical issues, identify root causes, and take ownership of problems involving Microsoft environments, servers, networks, endpoints, cybersecurity, cloud services, and other managed systems. The role will also involve direct communication with U.S.-based clients, making strong English communication and professional client-facing skills essential. Job Details Work setup: Work from Home Schedule: Monday to Friday | 8:00 AM–5:00 PM | U.S. Eastern Time * Occasional after-hours maintenance, emergency escalation, or scheduled project work may be required. Holiday: Will follow U.S. holidays Responsibilities Level 3 Technical Escalation Serve as a senior escalation point for Level 1 and Level 2 technicians. Take ownership of complex or unresolved technical issues and tickets. Troubleshoot advanced endpoint, server, network, Microsoft 365, cloud, application, and security

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