Operations Platform, Principal

Innovate and shape what comes next. At […], your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia. About the Role Position Objective: Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization. This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment.

Candidates must be proactive, self-motivated and passionate with relevant business and technology experience to transform Operations business. Accountable for success in technology solutioning and delivery as well as BAU support with defined KPIs. It includes but not limited to new initiatives, existing application modernization and maintaining system stability & performance.

Roles and

• Technology Leadership & Busin