IT Service Technician - Sr. (5798) (TS/SCI) (San Antonio, TX)

SMX is seeking a Senior IT Service Technician to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management, cyber and Tier II service desk support. This is a full time, onsite position located at JBSA. This is a full-time onsite position in San Antonio, TX.

& Essential Duties Perform all hardware maintenance duties and operate automated diagnostics systems. Perform remedial and preventative maintenance per OEM specs, Cybersecurity STIG requirements, or TTM/COR directives. Track and execute warranties for asset maintenance.

Perform equipment installation and relocation. Assist/conduct equipment sanitization for turn-in to DRMO. Identify required spare parts and maintain inventory of spares.

Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit) in line with DoD and Army requirements. Perform hardware installations and basic network administration. Install or troubleshoot Automated Information Systems and IP assets on a network (e.g., configure IPs, troubleshoot connectivity issues).

Provide system hardware maintenance and interconnectivity familiarization for personnel after hardware upgrades, integrations, reconfigurations, and layout drawing updates. Attend internal training sessions and meetings. Create/update diagrams for IA, CM, and Government documentation requirements.

Maintain change control and associated documentation. Provide Tier II support for d