IT Support Specialist

Your main responsibilities: We are looking for an experienced IT Support Specialist with an ownership mindset to join our team. You will be responsible for ensuring smooth IT operations and supporting our end-users across the organization. Provide technical support to end-users across the entire organization, addressing requests through various channels and ensuring coverage of support shifts.

Manage and prioritize daily tasks, participate in projects, proactively identify ways to prevent issues, and contribute to team discussions on task priorities. Resolve standard technical issues, including user authentication and authorization problems. Maintain existing IT tools and systems, handling standard network devices like Wi-Fi access points and printers.

Prepare and service equipment for employees in accordance with company guidelines. Automate standard processes and provide improvements using scripts or AI tools. Update and maintain the team's knowledge base, ensuring adherence to established security policies and procedures.

Participate in paid on-call duty outside of regular working hours (e.g., one week per month, fully compensated according to transparent company rules). Act as a mentor to junior team members, providing guidance, support, and sharing best practices. This is the right job for you if: You have proven experience in user support within a medium or large organization (Client Focus) .

You possess extensive technical knowledge regarding computers, computer access