ASPIRE Global Service Centre - Service Desk Level 1/Level 2 Analyst

ASPIRE Global Service Centre - Service Desk Level 1/Level 2 Analyst Full-time Department: ASPIRE GSC Service Desk Company Description Version 1 is a trusted technology services and digital transformation partner, helping organisations innovate, modernise and maximise the value of their technology investments . Our expertise spans cloud, data & AI, enterprise applications, digital transformation and managed services , supporting leading public and private sector organisations. At the heart of our Managed Services capability is the Service Reliability Group (SRG) , delivering business-critical services across: Application Managed Services Cloud Management & Optimisation (Azure, AWS and OCI) Infrastructure & Database Managed Services Digital Workplace & Service Desk Operations Through our ASPIRE Managed Services Framework , SRG combines AI, automation, technical expertise and continuous improvement to help customers improve service performance, resilience and business value.

Supporting customers across public sector, financial services and commercial organisations , our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver. Job Description oin Version 1's ASPIRE Global Service Centre , the central hub of our Managed Services operations. ASPIRE goes beyond a traditional Service Desk, bringing together AI, automation, self-service and continuous improvement to deliver a modern support experience for our cus