Director of Operations (Mobile Devices)

We are seeking a strategic and results-driven Director of Certified Pre-Owned (CPO) Operations to lead and optimize our end-to-end CPO operations. This executive leadership role is responsible for driving operational excellence, quality, profitability, customer satisfaction, and continuous improvement across multiple functions, including demand planning, production and repair operations, new product introduction, customer implementations, service delivery, and product lifecycle management. The ideal candidate is a proven operations leader with experience managing complex manufacturing, repair, or refurbishment environments.

This individual will leverage Lean Six Sigma methodologies, data-driven decision making, and cross-functional leadership to deliver scalable processes, exceptional customer outcomes, and sustained business growth. This is an onsite role in our Lewisville TX facility, with occasional travel (~10%). What will be my duties and responsibilities in this job?

Lead all aspects of CPO operations, ensuring high levels of quality, service, productivity, and profitability Develop and execute short- and long-term operational strategies aligned with business objectives Establish policies, procedures, and performance standards that drive operational excellence and accountability Oversee demand planning, operations planning and control, production processes, repair operations, parts reclamation, customer implementations, system support, and customer service functions Dri