Cloud Platform & Infrastructure Engineer

Pre-requisition  Degree in Computer Science/Engineering or equivalent  More than 2 years of relevant working experience Key

 Administer, monitor and support enterprise backup and recovery platforms to ensure high availability, performance and successful backup operations.  Perform end-to-end troubleshooting of backup failures, restore requests and infrastructure issues across servers, storage and network components.  Diagnose backup data paths from client systems to storage targets, including verification of Data Domain appliances, hardware health, storage performance and network connectivity.

 Manage backup operations using Dell Power

Protect Data Manager (PPDM) and Avamar.  Deploy, configure and maintain backup solutions for physical servers, virtual machines, NAS workloads and Kubernetes (K8s) environments.  Coordinate with technology vendors and internal engineering teams to resolve incidents, perform root cause analysis and implement permanent fixes.

 Support infrastructure changes, patching, upgrades, capacity planning and technology refresh initiatives.  Develop and maintain technical documentation, standard operating procedures (SOPs), knowledge articles and system configurations.  Participate in incident, problem and change management processes in accordance with ITIL best practices.

 Provide technical support to customers and stakeholders while ensuring service levels and operational excellence are maintained. Technical Skill Sets: Backup