Senior BPM Engineer / Systems analyst

Who we need

• Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements).
• Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools.
• Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments.
• Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka).
• Collaborate cross-functionally with product, technical, and analytics teams.
• Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization.
• Key qualifications
• 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes.
• Solid experience with Camunda 7/8 in production environments.
• Expert knowledge of BPMN 2.0, DMN, and FEEL.
• Proven experience in integrations via REST API, JSON, and message brokers (Kafka).
• Understanding and interest in modern AI/LLM solutions (for business process integration).
• Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams.
• Communication skills and willingness to collaborate and share expertise.

Automation experience in customer sup