Technical Relationship Manager (m/f/d) - EMEA

LOCATION: EMEA, remote

The overall role of the IGEL TRM is to cement a close working relationship between IGEL

and the customer, helping them to strategically develop their adoption of IGEL technology solutions. The TRM provides a central focal point between the customer and the various functional divisions within IGEL.

• Develop and maintain strong, long-term strategic relationships with enterprise customers.
• Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
• Provide technical knowledge transfer and continuous enablement on IGEL technologies.
• Manage and escalate complex support issues through to resolution.
• Serve as a liaison between customer and IGEL Product Management for feature requests.
• Guide and validate customer projects, upgrades, and implementation strategies.
• Create and maintain detailed customer account plans, including infrastructure documentation, project timelines, and strategic roadmaps.
• Understand customer environments and provide recommendations to enhance performance, stability, and efficiency.
• Identify cross-selling and upselling opportunities based on customer needs and IGEL’s portfolio.
• Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure customer engagements and ensure operational excellence.

At least 5 years of experience directly supporting enterprise customer