Trade Desk Support Engineer (Night Shift)

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Beschreibung

About Us: Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser. Overview: We are hiring a remote Trade Desk Support Engineer (Night Shift) to join our IT department and provide L1 through L3 support for service requests and incidents. This role follows a night shift schedule from 12:00 AM to 8:30 AM Central Time (CT). Customer service and production support are the most important aspects of this role, ensuring timely and professional resolution of issues to maintain smooth operations. Job Responsibilities Night shift:12:00 AM to 8:30 AM CST Monitoring and alerting of critical trading system environments Proactive identification and resolution of production issues Development of tools and driving efficiency, stability improvements, and automation through scripting Troubleshooting and resolution of complex systems issues Production deployments of all infrastructure components Off-hours pager support on a rotating s

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