Customer Experience Analyst, App Support Operations (EMEA)

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Описание

You will investigate, troubleshoot, and resolve customer issues across multiple channels including ticketing and social media. You will communicate empathetically with internal and external stakeholders, act as an escalation point for complex user issues, and work with product and engineering to resolve bugs and incidents. You will collaborate with BPO partners to resolve incidents and ensure quality, drive improvements to workflows policies and tools, track multiple projects, and use Zendesk or Salesforce and basic Excel/Sheets regularly. You must be able to work in a hybrid environment be available occasionally on weekends and travel up to 15%.

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