Software Tech Support Engineer Lead

Аналитика рынка

Стек

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Описание

You will lead and mentor a team of technical support engineers, provide hands-on technical guidance, and participate in coding and system design. You will coordinate with internal teams and third parties, manage customer communications, troubleshoot and diagnose software problems, document issues, create and deliver training, maintain SLAs, use monitoring and logging tools, and join an on-call rotation when needed. You will communicate with customers and stakeholders in English and Spanish.

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