Helpdesk Analyst

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Описание

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! The Helpdesk Analyst is a front-line member of the global IT Helpdesk based in our Manila office. You will provide high‑quality technical support to SolarWinds employees across APAC and other regions, resolving end‑user issues, managing requests through our ITSM platform, and supporting live channels like the Virtual Tech Bar (VTB). This role is hands-on, office-based part of the week, and well suited to someone who enjoys troubleshooting, learning new technologies, and working with international teams in a fast-paced environment. Key Responsibilities Provide day-to-day desktop and application support for internal customers in the Manila office and remote users across APAC and other regions Support end-user devices including laptops/desktops, peripherals, mobile devices, printers, and conferencing/meeting room equipment Monitor, triage, and

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