Technical Support Lead

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Описание

About Unframe Unframe is an AI-first startup helping the world’s largest enterprises bring LLM-powered applications to life in days - not months. We combine the speed of a product company with the flexibility of a consultancy, helping customers move from idea to deployed AI systems faster than anyone else in the market. Backed by Bessemer, Craft, and TLV Partners with $100M in Series B funding, we’re building a fast-growing, revenue-generating company working with Fortune 500 customers globally. About the role We're looking for a Support Lead to build Unframe's customer support function from the ground up, working on site in Tel Aviv offices. You'll be the founding member of our support organization, designing the processes, tooling, and team that will sit between our enterprise customers and our Product and Engineering teams. You'll report to the VP Product Growth and work closely with Product and Engineering to ensure issues are resolved fast, with full ownership, and with as little engineering drag as possible. This is a rare opportunity to define what great support looks like at an AI-first company serving some of the world's largest enterprises, and to build it your way. What you'll do Build the support function from scratch: processes, workflows, escalation paths, SLAs, tooling, and internal playbooks. Lead day-to-day support operations for global enterprise customers, owning prioritization, escalations, and customer communication. Hire and grow a team of Support Engineers who are technical enough to investigate issues independently, reducing reliance on Engineering for first and second-line resolution. Desi

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