IT Service Desk Analyst

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Описание

We are looking for a Service Desk Analyst to join our growing support team. Part of the role is to support our international client who has a global presence. You will work under the supervision of the Service Delivery Manager / Team Lead , providing technical assistance to employees of partner companies and end-users, managing tickets, and supporting daily IT operations for global clients. This is a great opportunity for a motivated and detail-oriented individual to build an international career in IT service management. Please write your application in English and any feedback updated to English. 1–3 years of experience in IT support or helpdesk environment. Familiarity with Google Workspace , Microsoft Azure, Office 365 and Windows/macOS administration . ). Fluent English — both written and spoken (ability to communicate confidently via calls and video meetings). Experience with Atlassian Jira / Confluence or other ticketing systems is a plus. Excellent problem-solving and communication skills. Proactive, organized, and able to work independently or in a team. You must have Service Desk experience from L1 and L2 as minimum. You must have a customer focus mindset and background, including interactions with internal/external employees/customers at all levels.

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