Service Desk – Registration processes

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Описание

Axians is a brand of the VINCI Energies Group which is dedicated to the Information and Communication Technologies and to the challenge of Digital Transformation. Through human-centered methodologies, we answer to all the ICT needs with different solutions in telecoms infrastructures, cloud and datacenters, enterprise networks, digital workspace and data analytics. The best of ICT with a human touch Responsibilities:Registration of various external stakeholders, as well as internal staff;Ensuring the correct applications registration process E2E;Assessing individual cases to ensure that they have been created in accordance with relevant standards requirements;Ensuring that issues on applications registration queries have been solved and if necessary, escalate system issue to the relevant IT team;Providing support to external stakeholders;Liaison with administrative and operation staff, as well as with different teams in the management and coordination of the different registration processes;Quality management and maintenance of registration data - data management within existing application registration profiles;Screening and verification of various confidential documents required as part of the established registration processes;Evaluating the overall work performed using the statistical data analysis tools;Ensuring the soundness of follow-up procedures, and that these are being correctly followed;Using sound judgement to escalate and request advice from management when the quality or quantity of work performed is below agreed thresholds;Acting as a principal contact for both internal and external queries relating to the Registration process;Supporting continuous improvement through identification and implementation of process improvements/simplifications in conjunction with the business requirements; Technical Requirements:Experie

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