Service Owner (Atlassian)

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Описание

About VW Group Digital Solutions [Portugal] Technology-driven trends such as diverse mobility, electrification and connectivity will revolutionize the mobility industry in the next decade. Volkswagen Group, as world leader in the automotive industry, is setting the pace for this revolution. At Volkswagen Group Digital Solutions [Portugal] we are the go-to team to tackle complex systems and programming challenges. We make sure that our products flow smoothly in all stages of the digital value chain. Our main areas of focus: vehicle software & operations, mobile online services, IT security, fleet management, sales & after sales, purchasing & logistics and product portfolio management. Ready to #ExploreNewRoads ? Join us! About the Product The service as a whole provides and evolves MAN’s Atlassian collaboration platform by combining business ownership with technical architecture and operations. It covers the full lifecycle of the service—from strategy, budgeting, licenses, stakeholder and demand management to platform design, security, automation, reliability, and provider coordination. In short, it ensures that Jira, Confluence, Crowd, and Jira Service Management are stable, secure, cost-efficient, and continuously improved to meet business needs. You’ll be focused in   Building and continuously evolving the Atlassian service offering (Jira, Confluence, Crowd, Jira Service Management), ensuring alignment with existing services and add-ons Creating and managing the service business case, including cross-charging models within MAN & TRATON Group Designing and driving the service roadmap, balancing innovation, stability, security, and cost efficiency Guiding stakeholders at both project and management level, ensuring alignment on priorities, demand, and service improvement Documenting service processes, KPIs, upgrades, downtimes, and overall service performance Managing service budget, contracts, and licenses Planning and communicating upgrades, downtimes, and service changes Owning customer demand and incident processes while ensuring high customer satisfaction Monitoring, reporting, and improving service KPIs Maintaining expertise in Atlassian tools and staying up to date with new features and trends  In order to succeed, you’ll need Bachelor’s degree in Computer Science, Software Engineering, or comparable work experience Proven experience working as a Service Owner, Service Manager, or similar role Several years of experience with Atlassian products (Jira

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