Associate / Analyst, Digital Service Delivery Specialist, Consumer Banking Group

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Job Details: Business Function: As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities Product Planning & Roadmap Management Partner with Business Units, Technology teams, and stakeholders to define product scope, priorities, and release objectives. Translate business requirements into product initiatives, epics, and user stories aligned with strategic goals. Support release planning activities and ensure all dependencies, timelines, and delivery milestones are identified and managed. Define sprint goals and maintain a prioritized product backlog aligned to business value and regulatory requirements together with business stakeholders Agile Product Ownership Own and manage the product backlog, ensuring all stories meet Definition of Ready (DoR) and INVEST principles. Create, refine, and prioritize user stories with clear acceptance criteria together with Business Units, Technology teams, and other stakeholders Conduct user story walkthroughs, backlog grooming sessions, sprint planning, sprint reviews, and retrospectives. Work closely with Project Managers, Developers, QA teams, UX Designers, and Business stakeholders to ensure successful sprint delivery. Monitor sprint progress and proactively resolve delivery risks, blockers, and dependencies. Customer Journey & Solution Design Collaborate with UX teams to define and validate customer journeys and digital experiences. Review and obtain stakeholder sign-off on customer journeys, busine

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