IT Helpdesk Technician

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Описание

About the Role We are looking for a motivated and skilled IT Helpdesk Technician to join our Information Technology team. The successful candidate will provide first and second-level technical support to end users, administer key Microsoft infrastructure services, manage IT assets, and serve as a primary point of contact for communication with our IT partners and suppliers. This is a hybrid position requiring 3 days per week on-site. The ideal candidate is bilingual (English/French), proactive, and comfortable operating autonomously in a fast-paced environment. Key Responsibilities End-User Support: Provide first and second-level technical support to end users (on-site and remote) Windows Administration: Manage and troubleshoot Windows 10/11 desktop and Windows Server environments Active Directory: Administer Microsoft Active Directory — user/group accounts, GPOs, and authentication Network Services: Troubleshooting DNS and DHCP services VPN Support: Support and troubleshoot VPN connectivity for remote users Microsoft 365 & Teams: Administer Office 365 and Microsoft Teams accounts, licenses, and configurations Ticketing: Track and resolve incidents and service requests using the Request Tracker (RT) platform Asset Management: Maintain and update the IT asset inventory covering hardware and software lifecycle Vendor Relations: Serve as the primary contact for communication with IT partners, vendors, and suppliers Projects & Documentation: Participate in IT projects and maintain procedures, solutions, and knowledge base articles Email accounts: Create, track the live time and management of the email accounts and distribution lists. What We Offer Hybrid Work: Flexible arrangement with 3 days on-site and 2 days remote per week Collaborative Environment: A supportive and team-oriented IT department Professional Growth: Opportunities for development, certifications, and skill advancement Meaningful Impact: A role with real responsibility across the full IT support lifecycle Competitive compensation and benefits package. Required Skills & Qualifications Windows Administration: Strong knowledge of Windows 10/11 and Windows Server environments Microsoft Active Directory: User/group management, GPOs, and authentication troubleshooting Networking: Solid understanding of DNS, DHCP, and VPN technologies Office 365 & Teams: Account provisioning, license management, and user troubleshooting Request Tracker (RT): Experience with the RT ticketing platform or comparable ITS

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