Head of Customer Engineering

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Описание

About Span Span exists to help engineering organizations turn AI adoption into real effectiveness. As AI tools reshape how software gets built, the companies that continuously improve how their teams use AI in their day-to-day will pull ahead. We're the AI-native developer intelligence platform built for that moment. We're looking for people who want to shape how the next generation of high-performing engineering orgs operate. We're a Series A company with a small, focused team that moves fast and ships things that matter. We’re proud to be helping forward-thinking orgs like Ramp, Carvana, Intercom, and OpenTable. We're honored to be backed by dozens of founders, CTOs, and CPOs we admire from Slack, Notion, Rippling, Fivetran, Coda, Adobe, and Square, as well as funds including Alt Capital, BoxGroup, Bling, Craft, and SV Angel. We’re looking for a Head of Customer Engineering to build and lead the technical customer function at Span. This role sits at the intersection of our customers, Product, Engineering, and GTM teams. You’ll work closely with engineering leaders to help them get meaningful value from Span—translating complex engineering data into actionable insights, solving technical challenges, and helping customers embed Span into how they operate. You’ll also define what Customer Engineering looks like at Span: building the playbooks, technical workflows, and team that allow us to deliver an exceptional customer experience as we scale. What You’ll Be Up To Build trusted relationships with engineering leaders. Partner with VPs of Engineering, CTOs, engineering managers, and other technical stakeholders to understand their systems, challenges, and goals—and help them use Span to drive better engineering outcomes. Own the technical customer journey. Lead technical discovery, implementation, onboarding, integrations, and ongoing technical enablement for our customers. Turn data into action. Help customers navigate AI Effectiveness and Developer Intelligence, tra

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