IT Support Analyst

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Описание

Maxima Consulting is an IT consulting company founded in 1993 in Boston. Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts. We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services. About the project We are currently looking for an IT Support Analyst to join a well-established third-party logistics (3PL) company based in the US. The IT Support Analyst is responsible for timely, accurate, customer service focused, and properly documented resolution of issues submitted to the IT Service Desk. It's designated for "on call" facility level support and may be asked to travel frequently within the region throughout the day and/or on short notice off hours. Travel expectation outside of the region will be less than 10%. This position covers the Mid-Atlantic region, including locations in NY, NJ, and MD. Responsibilities Responsible for ongoing documentation, maintenance, monitoring, and deployment of hardware assets, including but not limited to Networking Hardware, Desktop/Laptop User Hardware, Warehouse Robotics, Put to Light & MHE systems, and Warehouse User Hardware (RF Handhelds, RF Printers, Tablets). com, Avalanche, What's Up Gold, PDQ, PagerDuty, and closely related systems & tools. Supports Handheld RF Hardware and related software, including Wavelink Avalanche, Wavelink ConnectPro, Wavelink Terminal Emulator & related Wavelink TE scripting. Responsible for level 1 tech support of basic systems (non-WMS) issues and will be expected to escalate internally or to outside resources as required. Responsible for level 1 tech support of WMSAPPS (Synapse WMS, ProShip, NiceLabel) issues and

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