Senior Systems Engineer / Solutions Architect

Аналитика рынка

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Описание

About the Role vdBA SecureOps is building a security-led managed services practice for life sciences clients. The Senior Systems Engineer / Solutions Architect is the most senior technical resource on the delivery team — the Tier 3 escalation point for the service desk, the designer of the Microsoft-centric, security-hardened environments our clients run on, and a builder of the automation and AI tooling that keeps the team efficient as we scale. This role blends deep hands-on engineering with client-facing solution design. Key Responsibilities Escalation & Technical Leadership Serve as the Tier 3 escalation point for the service desk, resolving the most complex issues across infrastructure, cloud, and security. Mentor and train Tier 1/2 technicians; build technical documentation and runbooks that raise the team's overall capability. Own root-cause analysis for recurring or high-impact incidents. Solution Design & Architecture Design end-to-end technical solutions for clients spanning Microsoft 365, Azure, identity/security, networking, and endpoint management. Partner with sales and leadership to scope new client engagements, contribute to proposals/SOWs, and estimate effort. Lead technical onboarding and migrations for new clients into the managed environment. Establish and maintain architecture standards and reference designs the team can build against consistently. Microsoft Cloud & Security Engineering Architect and administer Microsoft 365 and Azure environments: identity (Entra ID/Azure AD, conditional access), Intune/endpoint management, Exchange Online, SharePoint/OneDrive, and Azure infrastructure. Implement and maintain security controls across the Microsoft stack: MFA/conditional access, endpoint protection, DLP, and identity governance. Support alignment of client environments to compliance frameworks (SOC 2, HIPAA, HITRUST) in partnership with the security team. Automation & AI Tooling Build automation using PowerShell (and other script

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