IT Systems Manager

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Описание

Reference: ITE007988-Lamee-1 We’re on the hunt for a dynamic IT Systems Manager to lead our Server and Desktop Support teams, ensuring secure, reliable, and high‑performing IT services. In this role, you’ll oversee daily operations, drive incident resolution, analyze service desk trends, and implement improvements while mentoring your team to deliver exceptional client‑centric support. With strong expertise in server environments (Windows/Linux), desktop technologies (Windows 11), and proven leadership experience, you’ll play a key role in shaping infrastructure stability, compliance, and continuous improvement. If you’re proactive, detail‑driven, and thrive on solving complex challenges while leading high‑performing teams, this opportunity is for you! Duties & Responsibilities Key Responsibilities Operational Management Oversee daily operations of the Server and Desktop Support departments Ensure system availability, performance, and reliability across all platforms Prioritize, assign, and monitor workloads across both teams Ensure Tickets are delt with in a timely manner and updated with accurate root cause and correctives Ensure service requests, and problems are resolved timeously. Project Management In consultation with team members, compile project plans Monitor and track performance against plans Ensure that plans executed within the required timeline, to the required quality and within the agreed cost. Ensure that delivery is as per the committed IT Roadmap or Operational Risk report or as agreed with Leadership Ticket Analysis & Service Improvement. Support the Operations Administrator in ticket allocation and prioritisation. Analyze daily service desk tickets for trends, recurring incidents, and root causes. Identify systemic issues impacting service stability or user experience. Recommend and drive corrective and preventative actions. Produce trend analysis and service insights for reporting and decision-making. Work with teams to reduce repeat incid

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