Senior Site Reliability Engineer — Voice AI Platform

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Описание

About the Role Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai’s Collection Orchestration Platform, the world’s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai’s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit [link] Job Title: Senior Site Reliability Engineer — Voice AI Platform Type: Full-time Location: Bangalore Why this role exists: We run a voice AI platform that places and answers up to ~1 million calls per hour for regulated enterprises in banking, telecom, and collections. Unlike most SaaS, our workload is real-time and conversational: every call is a live media session where an extra few hundred milliseconds anywhere in the ASR → LLM → TTS loop is the difference between a natural exchange and a caller hanging up. Traffic is also bursty — outbound campaigns spin up huge concurrency inside narrow calling windows — and it runs across multiple clouds for resilience and data residency. We are hiring a Senior SRE to own

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