Senior Application Support Engineer (Oracle BRM / ECE)

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Описание

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role As a Senior Application Support Engineer, you will be responsible for ensuring stability, performance, and continuous improvement of critical telecom charging and billing platforms. Your tasks providing day‑to‑day production support, monitoring, and maintenance for Oracle BRM, ECE, PDC, and OCOMC components; handling incidents, service requests, problem management, RCA, and defect resolution in line with ITIL processes; monitoring and troubleshooting issues related to ECE rating pipelines, BRM opcodes, and OCOMC cartridges; performing log analysis, performance tuning, and proactive issue resolution to ensure SLA compliance and system stability; supporting High Availability (HA) and Disaster Recovery (DR) activities, including environment validation and failover testing; executing and supporting daily and monthly billing cycles and related operational activities; collaborating closely with L1/L2/L3 support teams to resolve complex application and system issues; participating in on‑call, rotation, and overtime support , including support outside standard business hours f

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