Techical Support Engineer

Аналитика рынка

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Описание

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world. What You'll Do Support retail and VIP users on the App, Website, Desktop Client and API. Troubleshoot and resolve technical issues, using logs, databases, monitoring and code to find root causes. Identify product bugs and improvement opportunities. Work with the BUs to improve the product and the user experience. Assist the Incident Management team with technical incidents. Join post-incident reviews and give recommendations. Build and maintain internal tools and automation, including AI-driven ones, to make the team more efficient. What We're Looking For 5+ years of experience in one or a combination of the following. Depth in one area plus the ability to learn the rest matters more than covering everything. DevOps / Infrastructure: CI/CD, public cloud (AWS / GCP / Azure / Alibaba Cloud), Linux, containers (Docker / Kubernetes), IaC, monitoring and logging, scripting. Solid networking fundamentals: HTTP(S), DNS, proxies, VP

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