Описание
Accountabilities
- Design, develop, customize, and maintain applications within the ServiceNow platform, following application-scoping standards, naming conventions, and platform best practices.
- Implement and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, and other ServiceNow development components using clean, documented code.
- Create and publish Scripted REST APIs that expose ServiceNow data and functionality to external systems and applications.
- Document API contracts, including endpoints, payload structures, authentication requirements, and versioning practices.
- Monitor the availability, performance, and reliability of integrations, identifying opportunities to improve resilience and operational efficiency.
- Design and implement bidirectional integrations between ServiceNow and enterprise systems such as ERP, ITSM, identity and access management (IAM), and human resources platforms.
- Configure and manage IntegrationHub spokes and custom integration connections.
- Troubleshoot production integrations by analyzing logs, tracing failures, and implementing corrective actions.
- Design, implement, and maintain workflows using Flow Designer and legacy Workflow capabilities, ensuring traceability, error handling, and efficient execution.
- Develop and enhance service catalogs, Record Producers, and service request forms to support business and operational requirements.
- Mentor junior and mid-level developers, share platform best
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