Technical Advisor - Storage

EmployeeThe Technical Advisor team is responsible for maintaining and enhancing the service we deliver to our clients by effectively:

• Managing client communication
• Conducting proactive and reactive problem management
• Reducing the number of repeat issues through root cause analysis
• Building strong client relationships by becoming a point of contact for clients
• Working with internal departments to mitigate client concerns

• Partners with the Technical Delivery Manager and other Technical Leader to identify and capture database operational risks, insights, and improvements.
• Assists in the development and execution of improvement plans.
• Partners with Solution Architects to review and validate a solution’s feasibility; also makes solution recommendations.
• Enhance Change Order Execution for Run teams
• Coordinate and Communicate Virtualization Technology roadmaps to the client stakeholders
• Coordinate and communicate RCA to client stakeholders
• Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment.
• Travel requirements based on client and Ensono needs.
• Will participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU database teams.

• Proficiency in interacting with vendors.
• Excellent understanding of OS and compute technologies
• Strong troubleshooting skill